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Terms & Conditions
How do I cancel an order?
Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may submit a request to send them back for a refund as long as they are unopened and unused
How do I contact customer service?
To contact customer support please email info@thelashdepartment.com
When will my order be shipped?
Processing time is 3-5 business days
